Refund Policy | Kare®- 360° Data Migration

This Refund & Cancellation Policy ("Policy") governs the purchase of migration licenses, data volume packages, and subscription tiers on https://360datamigration.com ("Platform"), operated by Pinsoftek ("Company", "We", "Us", or "Our").

1NATURE OF SERVICE & FREE TRIAL

Kare^®- 360^° Data Migration provides automated, high-throughput cloud data migration services. Because our platform immediately provisions cloud compute power, dynamic memory allocations, and network ingress/egress bandwidth upon task initiation, data processing costs are incurred in real-time.

To ensure transparency and customer satisfaction:

We provide a Free Trial (up to 50 MB / test workload) allowing customers to fully evaluate transfer speeds, folder hierarchy preservation, metadata mapping, and platform compatibility prior to making any financial commitment.
Customers are strongly advised to test their migration scenarios using the free trial before purchasing paid packages or licenses.

2STRICT NO-REFUND POLICY

Except as explicitly outlined in Section 3 (Technical Failure & Remediation):

All purchases of data packages, user seat licenses, and migration plans are FINAL and NON-REFUNDABLE.
We do not issue cash refunds, partial refunds, or pro-rata credits for partially used data quotas, unused balance after migration completion, change of mind, or accidental purchases.
Once a migration job is queued and data transfer has commenced, cloud infrastructure resources are irrevocably consumed, and no refund requests will be entertained.

3TECHNICAL FAILURES, RETRIES & SERVICE CREDITS

We stand behind the reliability of our core platform engine. If a migration job fails:

A. Failures Eligible for Remediation / Service Credits:

If a migration task fails solely due to a verified, reproducible internal error in the Kare^®- 360^° Data Migration core engine (and not due to external third-party limitations), Pinsoftek will:

1.Provide dedicated engineering assistance to debug and re-run the affected transfer job at zero additional charge; or
2.Re-credit the equivalent migrated data volume (GB/TB) or user seat licenses back to your account balance as Service Credits.

B. Ineligible Circumstances (No Refunds or Credits):

Remediation or credits will NOT be granted under the following circumstances:

Third-Party API Throttling & Limits: Delays or rate limits imposed by external cloud providers (e.g., Google Workspace, Microsoft 365, Dropbox API quotas).
Incorrect Source/Destination Credentials: Authentication errors, insufficient admin privileges, expired OAuth tokens, or revoked permissions executed by the customer.
Corrupted Source Data: Files that were already corrupted, inaccessible, or exceeding vendor file-size limits in the source cloud tenant.
Target Storage Limits: Failure of transfer due to lack of available storage capacity in the customer's destination tenant.

4CANCELLATION POLICY

Active Migration Tasks: Customers can pause or terminate an active migration job at any time from the web dashboard. However, volume/data consumed up to the point of cancellation cannot be refunded.
Recurring Subscriptions: If you are subscribed to an auto-renewing subscription tier, you may cancel renewal at any time prior to the next billing cycle via your account billing settings. Cancellation prevents future billing but does not retroactively refund current or past billing periods.

5DUPLICATE OR ERRONEOUS TRANSACTIONS

In the event of a technical billing error resulting in a duplicate or incorrect debit for a single order:

The Customer should notify our billing desk at billing@360datamigration.com providing the relevant Payment Gateway Transaction ID and payment reference number.
Upon verification with our payment gateway partner, any excess or duplicate amount shall be initiated for reversal directly to the original payment source, with credit processing subject to the operational timelines of the applicable issuing bank and payment network.

6CHARGEBACK DISPUTES

Initiating an unwarranted or fraudulent chargeback with your bank or credit card provider without first contacting our support team constitutes a breach of our Terms of Service. In such cases, Pinsoftek reserves the right to immediately suspend access to the platform and present this Policy, account logs, and cryptographic transfer receipts to the issuing bank and judicial authorities.

7CONTACT & BILLING SUPPORT

For questions, transaction queries, or technical remediation requests, please contact:

Billing Email

billing@360datamigration.com

Company Entity

Pinsoftek (Kare^®- 360^° Division)

Operational Address

Ahmedabad, Gujarat, India

Support Response Time

Within 24 to 48 hours

8FINALITY OF PURCHASE & CONDITIONAL LICENSE REVOCATION

Finality of Sale:
Once payment has been successfully verified and migration quota or license keys have been provisioned to your account, the transaction is deemed fully executed, final, and non-cancellable.
Revocation for Breach:
Pinsoftek reserves the exclusive right to immediately suspend, terminate, or revoke access to any active license or data quota without refund if the Customer:
1. 1.Breaches our Terms of Service or Acceptable Use Policy;
2. 2.Initiates unauthorized data migrations in violation of the Information Technology Act, 2000; or
3. 3.Initiates an unlawful or fraudulent payment dispute/chargeback with their issuing bank.